Cancel a purchase

Your right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you, or someone you name other than the carrier, take physical possession of the goods. When an order is delivered in several parts, it runs from the day you receive the last one.

How to cancel

Tell us of your decision with a clear statement: the form above, an email to hello@seyell.com, or a letter to Seyell AB, Karlskrona, Sweden. You may use the model form below, but you do not have to. It is enough to send your message before the 14 days have passed.

What happens when you cancel

We refund everything you paid, including standard delivery (not the extra cost of any faster or special delivery you chose), without undue delay and at the latest within 14 days of the day we receive your cancellation. We refund with the same means of payment you used, unless you agree otherwise, and you pay no fee for the refund.

We may hold back the refund until we have the goods back, or until you show us that you have sent them, whichever comes first.

Returning the goods

Send the goods back, or hand them to us, without undue delay and at the latest 14 days after you tell us you are cancelling. You always pay the direct cost of returning them.

You are only responsible for any loss in value caused by handling the goods more than needed to establish what they are, their character and how they work.

Model withdrawal form

Complete and return this form only if you wish to cancel the contract.

• To Seyell AB, Karlskrona, Sweden, hello@seyell.com:
• I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*),
• Ordered on ()/received on (),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(*) Delete as appropriate.