Help

One of One

Every piece in the collection can be returned within 14 days of arrival, without giving a reason (Distance Contracts Act, 2 kap. 10 §). Tell us by email at hello@seyell.com or use the model form. We refund the full price, including the standard delivery cost, within 14 days of getting the piece back.

You pay the cost of returning it. Because each piece is one of one, please keep it as you received it and use it only as you would to see it in your home; if it has been handled more than that, we may deduct for the loss in value.

Bespoke: made to measure, no returns

Headboards are made after you order, to the height and width you give us (and to your lower panel, if you choose one). Goods made to the buyer’s specifications are outside the right of withdrawal in the Distance Contracts Act (2 kap. 11 §), so the 14-day right to cancel does not apply. If it arrives damaged or not as ordered, your complaint rights apply in full. You confirm this before it goes in your bag, and it is repeated in your order confirmation.

Poufs

Poufs are in development. Delivery and return terms will be published with them.

Samples and questions

We do not send cloth samples. Each fabric is described on its page with composition, weight and rub count, and photographed in daylight. If you want to know more, write to hello@seyell.com; we reply with photographs of the fabric on the piece and answer any question about colour, handle or care. Questions are welcome.

Faults

None of this limits your right to complain about a fault. If something is wrong with what we made or restored, tell us and we put it right.

How to cancel

Use cancel a purchase or email hello@seyell.com. You get a receipt. Return the goods within 14 days of cancelling, in the condition you received them. You pay the cost of returning them. We refund the price and the original standard delivery within 14 days of your cancellation.

Nothing is paid when you send a request. When we confirm by email that the piece is available, we email you a secure payment link (Stripe). The piece is yours once you have paid.

Prices include 25% VAT. The order confirmation shows the VAT on each line and on delivery.

Trade buyers registered for VAT can deduct the VAT on standard-rated pieces, Bespoke included.

• Vacuum upholstery gently with a soft brush attachment.
• Blot spills at once with a clean, damp cloth. No detergent.
• Keep out of strong direct sun; natural fibres fade.
• Dust wood with a dry cloth. No polish or oil on old finishes.
• Each cloth has its own care notes; ask us for yours.

Each piece carries a record of what it is made of, how it was made and how to care for it, under its own ID. Pieces from the collection also list what was kept, repaired and replaced. The same address is on the label and the certificate.

Look up a passport by its ID.